Fee policy
Lagoon Medical Centre Yanchep is a bulk billing practice for all patients with a valid Medicare card for standard general practice appointments.
For any patients who do not have a valid Medicare card, please see the fee schedule below.
For any specialised services fees may apply.
Our friendly reception team will be able to discuss any fee queries with you at the time of booking
| NON-MEDICARE PATIENT FEE WEEKDAY CONSULTATIONS (BETWEEN 8AM - 8PM) | |||
| SERVICES | FEE | MEDICARE REFUND | GAP PAYMENT |
| Standard Consult | $80.00 | $43.90 | $36.10 |
| Long Consult | $140.00 | $84.90 | $55.10 |
| NON-MEDICARE PATIENT FEE TELEPHONE CONSULTATIONS (All phone consults booked will attract the same fee as in person consults in line with the billing policy of the practice.) | |||
| SERVICES | FEE | MEDICARE REFUND | FINAL COST |
| Standard Consult | $80.00 | $43.90 | $36.10 |
| Please note, new patients, children or patients who have not seen a GP face-to-face in the last 12 months are not eligible for a telehealth consult. | |||
| NON-MEDICARE PATIENT FEE AFTER HOURS, WEEKENDS AND PUBLIC HOLIDAYS (AFTER HOURS IS BETWEEN 7AM - 8AM, 8PM - 9PM ON THE WEEKDAYS, AFTER 1PM SATURDAY, ALL DAY SUNDAY AND PUBLIC HOLIDAYS) | |||
| SERVICES | FEE | MEDICARE REFUND | GAP PAYMENT |
| Standard Consult | $100.00 | $57.15 | $42.85 |
| Long Consult | $145.00 | $98 | $47 |
Please note that any procedures (i.e., skin biopsies, CBD, excisions, iron infusions, toenail wedge resections, ear syringing or micro-suction, lacerations, Implanon insertion/removal, IUD insertion/removal etc), skin cancer assessments, will incur a private fee - Medicare rebates apply.
Services that are not covered by Medicare include Worker’s Compensation, Motor Vehicle Accident claims, Pre-Employment Medicals and Driver’s License Fitness to Drive medicals, overseas immunisation and immigration paperwork. There will be a fee for these services, please refer to our billing schedule or contact the clinic directly for costs.
We operate on an appointment-based system Monday to Friday. If you require urgent care outside of business hours, please contact Urgent Care Clarkson, or attend at an emergency department, your nearest Hospital is Joondalup Hospital.
To download and view our Practice Information Guide - please click here.
Failure to attend / Late Cancellation Policy
There is an increasing demand for bulk-billing appointments and due to the high number of non-attendances and late cancellations for GP appointments; to ensure equal access of care, we will charge a fee for any DNA or cancellation less than 2 hours prior to your appointment time.
Single Appointment $80.00
Until this account is settled, your access to services at this practice will be suspended. An indefinite suspension may be issued to repeat offenders. There are many wasted appointments each day and this decision has been made to encourage attendance and adequate cancellation notice to allow access for other patients awaiting medical care.
ResultsIf you have tests done, we encourage booking a follow up appointment with your doctor to discuss your results and any further management required.
Confidential information is not included in these letters. All personal information is stored on our clinical management software, which is specific and on an encrypted computer database. Patients are contacted for recalls and reminders by our Practice Nurses. |  |
Continuous education
Our practice is committed to participating in ongoing professional development and education for all our staff - doctors, nurses and administration members.
Privacy Statement
We are consistent with our commitment to providing quality care; as such, our practice has developed a policy to protect patients privacy in compliance with privacy legislation.
To download and view our privacy policy, please click here.
Patient Health Information
Communication Policy
Our practice endeavors to provide patients with access to timely advice or information about their clinical care. We aim to communicate effectively and use simple, straight forward language and cross-check that patients have understood what has been said. This communication can occur through the following channels;
Face to face | This can be via consultation with your doctor, nurse or interactions with other staff members i.e., Practice manager or reception staff. |
Telephone | Patients are able to contact the practice via the telephone between the hours of 8:00am – 5:00pm Monday to Friday, on (08) 9513 9050. Please note our practice is closed on Saturday & Sunday. As the first point of contact, receptionist must review the triage support guide to ensure they are correctly addressing patient’s needs and concerns. Receptionists will often need to ask questions to determine that the patient receives the most appropriate care, at the most appropriate time. At times you may also be referred to speak to one of our practice nurses to determine the urgency or best course of action for your issue or concern |
Fax | Faxes received that are patient related are imported directly into the treating practitioner’s inbox to review and action, which then allocates into the patient’s file. Any urgent patient related faxes are immediately handed to the nurse on duty to flag with the doctor. If the nurse is unavailable or after hours, the results will be handed to the doctor or if that doctor is not available another doctor in the practice will review the fax. All non-patient related faxes are given to the relevant staff member. All outgoing faxes will be accompanied with a practice cover sheet advising details of who the fax is addressed to, fax number, number of pages and confidentiality and privacy notice. |
Results | It is the practice policy that results will be given out during a follow up consultation with a doctor only. Due to confidentiality no test results will be provided over the phone. |
| | Email is not a secure form of communication and we do not use this to communicate personal information to patients without their consent. Whilst we make every effort to keep your information secure it is important for patients to be aware of the risks associated with electronic communication, in that the information could potentially be compromised and accessed by someone other than the intended recipient. Patients must be aware that any communication they direct to the surgery via email is also NOT secure and confidentiality cannot be guaranteed. Patients communicating through email do so at their own risk. This is obtained when patients sign and declare on the new patient registration forms. Our practice has a declaration and acknowledgement on each email and reply signature stating the following:
ACKNOWLEDGEMENT Thank you for emailing Lagoon Medical Centre Yanchep. Please note, emails will be responded to within 2 business days. If you require immediate action regarding the nature of your email please phone our clinic on (08) 9513 9050 during clinic hours, which are 8:00am – 5:00pm Monday to Friday. We are closed Saturday, Sunday and Public Holidays. If you require urgent medical attention please call 000 or attend your closest emergency department.
CONFIDENTIAL INFORMATION The information contained in this email (including any attachments) are confidential and intended solely for the use of the named addressee. If you have received this email in error, please immediately advise us by return email (reception@lagoonmedicalcentreyanchep.com.au) and delete the email document. If you are not the intended recipient you are hereby notified that any perusal, use, distribution, copying or disclosure is strictly prohibited. |
SMS | SMS messages are sent for a variety of health management purposes which may include;
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Post | From time to time, letters may be sent to eligible patients and for health reminders and recalls for patients who do not have a mobile number or land line, or who have opted out of our electronic messaging systems. Incoming mail is collected and opened each day. Letters that are received that are patient related are stamped with the received date, and directly imported into the treating practitioner’s inbox, which is reviewed and actioned and directly placed into the patient’s medical record. All remaining letters are provided to the addressee. |
Website | Our practice’s website is updated regularly with new information. You can also locate our opening hours, about our practice, information regarding our fees and services, book appointments online, view our doctor’s profiles and view our contact information. Our website also includes access to our Email and Privacy Policy and patient information guide |
| | Our Facebook page provides general health updates and practice information. This page however, is intended for announcements only by Lagoon Medical Centre Yanchep and not for the provision of individual medical advice. If you have any queries or questions, we ask that you please contact the practice via telephone. |
Communicating with patients with special needs | A contact list of translator and interpreter services and services for patients with a disability is maintained, updated regularly and readily available to all staff at reception. These include: |